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I have placed my card on hold – am I still able to shop?

When your card is on hold, you can still make Long Term Finance purchases without your card by using your Customer ID and One Time Code in-store at participating accredited merchants.
If you would like all stop purchases (including Long Term Finance), please call us on 0800 500 450 within NZ or +64 9 580 7365 from overseas, to put your account on hold.

Need more help?

Call us

You can contact our call centre during the following times: Monday - Saturday: 8.30am – 6.00pm
Sunday: closed

If you’re trying to contact us from outside New Zealand, please call +64 9 580 7365

Write to us

If you would prefer to contact us in writing, then please send your correspondence to the following address:

Columbus Financial Services Ltd
Private Bag 94013
Auckland 2241

Things you should know 

*With a Flight Centre Mastercard you earn: 

  • 1.00 Flight Centre Reward for every NZ$150 spend on Standard Purchases (excludes cash advances, balance transfers, fees, interest charges & quasi-cash transactions) within New Zealand online & in-store.
  • 1.00 Flight Centre Reward for every NZ$100 spent internationally online & in-store (where Mastercard designates the merchant to be located in a country other than New Zealand).
  • 2.00 Flight Centre Rewards for every NZ$150 spent in-store or online at Flight Centre New Zealand.

When redeemed, every 1.00 Flight Centre Reward earned will equate to NZ$1.00 credit on your Flight Centre Mastercard account and may be redeemed at Flight Centre New Zealand. Flight Centre Mastercard and Flight Centre terms and conditions apply.

A minimum purchase amount may be required. An Establishment fee of $55 applies to your first LTF transaction, a $35 Advance Fee applies to all subsequent LTF transactions. Standard Interest Rate, currently 24.99% p.a. applies to any outstanding balance at the end of a payment holiday or interest free period. Lending criteria, fees, terms and conditions apply. Rates and fees correct as at date of publication, subject to change.